With perhaps some rare exceptions, almost all businesses depend on paper based transactions and will continue for a foreseeable future. In addition to that, information is dispersed in electronic format, email, voice mail, IM, blogs, website content. Manual retrieval of information from disparate sources is time consuming and contributes to drop in productivity, adding overhead costs of "doing business". Worst of all, if the information is with a departing employee, then the company losses wealth of information, much of which cannot be ever retrieved. Paper is a bottleneck; dispersed information which is lost or stolen leads is expensive.
Many companies are now converting paper into digitized information. The newest trend is the use of digitization and other capture technologies to integrate information into workflow at the very beginning of the process, as soon as it enters the system. The benefits of digitizing paper can be immediate and dramatic with significant payback right away. Companies save time because data enters the workflow far faster than with manual handling and processing. It reduces costs because less human interaction is needed. It improves quality of information by avoiding mistakes that come with manual processing.
Incoming Information (paper, fax, electronic forms, invoices, statements, emails) is scanned, automatically identified and classified for processing for automatic routing. Data can be extracted from documents and validated and exported to a single repository.
Once documents are digitized and stored in a single repository, critical data can be extracted and intelligently processed. Employees can search, view, and annotate documents. Information is accesses based on permissions and roles.
- Greater customer responsiveness because decisions are made more quickly and more accurately, and customer inquiries can be researched more quickly.
- Better decisions, because all the relevant information is readily available at the right time
- Efficient reuse of standard content
- Reduced risk through standardized processes which ensures compliance with legal and business rules
- Increased organization responsiveness to predictable and unexpected business or competitive factors.
- Ensures security, audit trail, access controls in compliance with the laws.
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15% of all paper handled in a typical business gets lost
30% of all employee's time is spend looking for documents
Each lost piece of paper costs a business $120
(according to Boston Delphi Group)
Capture and manage all types of paper and electronic business documents
Eliminate the costs of misplaced documents
Respond quickly and accurately to requests
Improve customer service
Enhance your market position and competitive edge
Speed document processing
Reduce operational overhead
Meet compliance regulations